![]() Visit the link and click on “Download Links”: ![]() I explained that the customer needs to download the 2014 version of the software he requires from the following Autodesk download site called the Autodesk Virtual Agent: So the solution is to use the Autodesk Virtual Agent. So the issue is where to download the software? The customer is not on active Subscription so he cannot access the Subscription Centre to download his software. Now all seems ok but the customer did not access his Subscription Centre portal at all and never downloaded or requested his 2014 version of the software so he does not have 2014 version of the installation media. This meant that he automatically got upgraded to 2014 version of Building Design Suite. Knowing the customer I checked his serial number and at the point of his purchase a couple of years ago the customer indeed bought Subscription. In this case he bought the 2013 version of the Building Design Suite Premium and wanted to reinstall as his PC crashed. The other day a customer phoned in wishing to reinstall his older AutoCAD and Revit versions.
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